Cancellation & Service Guarantee Policy It's Beauty Salon — Dubai & Abu Dhabi
This document sets out the terms governing appointment cancellations, no-shows, and service quality guarantees applicable to all clients of It's Beauty Salon operating across its locations in Dubai and Abu Dhabi. By scheduling an appointment with It's Beauty, clients acknowledge and accept the terms described herein.
This policy is effective as of the date of publication and supersedes any prior representations made verbally or in writing regarding cancellation or guarantee terms. It's Beauty reserves the right to amend this policy at any time; any material changes will be communicated through the salon's official channels.
1. Booking & Deposit
Appointments at It's Beauty may be scheduled online, via phone. No deposit is required to confirm a reservation. We have designed our booking process to be straightforward and accessible for all clients.
2. Cancellations & No-Shows
It's Beauty does not impose cancellation or no-show fees. Should a client need to cancel or reschedule, we kindly request notification at the earliest convenience to allow the appointment slot to be reallocated. Clients may reach our team through the following channels:
- Phone: +971 54 247 8604
- Email: itsbeauty.ae@gmail.com
Timely communication is appreciated and helps us maintain the highest standard of service for all clients.
3. Service Satisfaction & Redo Policy
Client satisfaction is the foremost priority at It's Beauty. In the event that a client is dissatisfied with the outcome of a service, the matter will be reviewed and addressed in accordance with the terms outlined below.
Nail Services (Manicure, Pedicure, Extensions)
It's Beauty upholds a quality guarantee on all nail services. In the event of chipping, lifting, or breakage attributable to the master's technique or product application, a complimentary repair will be provided under the following conditions:
- Guarantee period: 21 days from the date of the original service.
- Claim procedure: The concern must be raised at the client's next scheduled appointment, at which point the repair will be carried out at no additional charge.
- Scope of guarantee: The guarantee is applicable solely to issues arising from the master's workmanship. Damage resulting from external factors — including mechanical impact or improper aftercare — falls outside the scope of this policy.
This guarantee reflects our commitment to technical excellence and the durability of our nail services.
Hair, Brows, Lashes & Other Services
For hair colouring, cuts, brow architecture, lash lifts, and comparable services, the final result is assessed and confirmed at the time of the appointment. As any concerns regarding colour, form, or finish are observable prior to the client's departure, clients are encouraged to communicate any dissatisfaction before leaving the salon.
Should a correction be necessary after the appointment:
- A redo will typically be arranged at the earliest available date with the same master.
- A complimentary care treatment will be provided as a standard accompaniment.
- No extended guarantee period applies once the client has left the premises.
Our masters are committed to delivering results that meet the highest professional standards, and any concerns will be handled with the utmost care and discretion.
4. Submitting a Concern or Redo Request
Clients wishing to raise a concern or request a correction are encouraged to contact the salon promptly through any of the following channels:
- Phone: +971 54 247 8604
- WhatsApp: +971 56 401 4842
- Email: itsbeauty.ae@gmail.com
- In person: at any It's Beauty location.
Our locations in Dubai:
- Dubai Marina: Marinascape Mall, Trident Tower, shop 5, G floor;
- Dubai Internet City: The One Tower, 10 floor, office 1003;
- DIFC: Sky Gardens Tower, floor C, office C4;
- Dubai Business Bay: Iris Bay Tower, 14 floor, 1405.
Our locations in Abu Dhabi:
- Al Zahiyah, Waterfront Tower A, ground floor, shop Nr 5 (water side).
- Al Raha Blvd, Sail Tower, Shop 2.
All enquiries will be handled with professionalism and resolved in a timely manner in accordance with this policy.